bbok's Privacy Policy

1. Information We Collect

When you create an account or use services on bbok, we may collect the following types of information:

• Identity Information: Your name, date of birth, and national ID or passport details (for account verification).
• Contact Information: Email address and mobile number.
• Financial Information: Your bKash, Nagad, Rocket, or bank account number (for processing deposits and withdrawals); card numbers are not stored.
• Activity Information: Betting history, game play records, transaction details, and account balance.
• Technical Information: IP address, device type, browser information, access times, and page visit data.
• Cookies & Tracking Data: Session cookies, preference cookies, and analytical data.

2. Purpose of Data Collection

We use the information we collect for the following purposes:

• For creating, verifying, and managing accounts.
• For processing financial transactions — deposits and withdrawals.
• For preventing fraud, ensuring security, and detecting illegal activity.
• For improving the quality of our services and enhancing the user experience.
• For enforcing responsible gaming policies and monitoring your playing patterns.
• For communicating with you — providing support, sending important notices, and sharing necessary information.
• For meeting legal and regulatory obligations.

3. Legal Basis

We process your information on the following legal grounds:

• Contractual Obligation: To fulfill our service agreement with you.
• Legal Obligation: To comply with applicable laws.
• Legitimate Interests: For the legitimate purpose of preventing fraud and ensuring security.
• Consent: Based on consent you have provided, which you may withdraw at any time.

4. Sharing Data with Third Parties

bbok does not sell or transfer your personal information to any third party for commercial purposes. However, information may be shared in specific circumstances as required to provide services:

• Payment Partners: With bKash, Nagad, Rocket, and banking partners to process transactions — only the minimum necessary information.
• Technology Service Providers: With providers of hosting, security, and analytics services — under confidentiality agreements.
• Legal Authorities: With regulatory authorities as part of a court order or legal process.
• Fraud Prevention: Necessary information with security agencies to prevent illegal activity.

5. Data Protection & Security

Protecting your information is our first priority. bbok follows these security measures:

• SSL Encryption: All our data transmissions are encrypted using SSL/TLS technology, which prevents any unauthorized external access.
• Secure Servers: Your information is stored on secure servers and regular security audits are conducted.
• Access Control: Only authorized staff can access necessary information, and they are bound by a confidentiality agreement.
• Password Protection: Your password is stored in hashed form — it can never be read directly.
• Regular Audits: Our security measures are regularly reviewed and improved.

Please note — no data transmission over the internet is completely secure. We are committed to providing maximum protection, but we cannot guarantee complete immunity from security breaches. It is therefore important to keep your password confidential and to notify us immediately if you notice any suspicious activity.

6. Data Retention Period

We retain your information for as long as necessary. Specifically:

• Information for active accounts is retained until the account is closed.
• Financial transaction records are kept for the period required by legal obligations.
• Even after account closure, some information may be retained for a limited period for fraud prevention or legal purposes.
• After withdrawal of marketing consent, that information is deleted in a timely manner.

7. Your Data Rights

You have the following rights over your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Portability: The right to receive your information in a machine-readable format.
• Right to Object: The right to object to certain types of processing.
• Right to Withdraw Consent: Where information is processed on the basis of consent, the right to withdraw that consent at any time.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

8. Cookies Policy

The bbok website uses cookies. Cookies are small data files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential Cookies: For maintaining login sessions and security — the site cannot function properly without these.
• Preference Cookies: For remembering your language and display preferences.
• Analytics Cookies: For understanding how the site is used — this helps us improve our services.

You can control or decline cookies through your browser settings. However, disabling certain cookies may mean some features of the website do not work properly.

9. Protection of Minors' Information

bbok is a platform operated exclusively for people aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at the time of account creation, and any account identified as belonging to a minor is closed immediately.

If you are aware that a minor has created an account on our platform, please notify our support team immediately.

10. Responsible Gaming & Use of Data

bbok places the highest importance on responsible gaming. For this purpose, we may use information about your playing patterns and transactions:

• To identify unusual or concerning gaming behavior.
• To provide the option of self-exclusion or setting limits.
• To provide information about support resources when needed.

For more details, see our Responsible Gaming page.

11. Policy Changes & Updates

bbok may update this privacy policy as needed. For significant changes, we will:

• Send advance notice to your registered email.
• Display a clear notice on the platform.
• State the date of the change.

If you continue using the platform after changes are made, it will be assumed that you have agreed to the new policy. If you do not agree to the changes, you may close your account at any time.

12. Other Important Matters

International Data Transfers: Our servers may be located in different countries. We ensure that appropriate protection measures are maintained in all cases.

Third-Party Links: Our website may contain links to third-party websites. bbok is not responsible for the privacy practices of those sites.

Automated Decision-Making: In some cases, automated processes (such as fraud detection) may be used. For significant decisions, the opportunity for human review is available.

Profiling: We may analyze your preferences and behavior to improve the quality of our services. However, this is not used for any discriminatory purpose.